We recently wrote about companies focusing on measurements and losing sight of goals. In addition to the book, we have another example to share. Here is how one Minnesota manufacturer explains its values. This simple list, called “Operational Objective,” fits on one page and is posted where all employees can see it.
Continuously improve every process to achieve:
- A clean and safe working environment physically and emotionally for every employee
- Zero defects
- 100% on time customer delivery
- Produced one request at a time, on demand, without wasting materials, labor, energy, or other resources
This will be carried out by leadership’s commitment to:
- Create and share the vision, build a talented team, enable them with the right tools, practice “servant leadership,” and empower people to achieve more than they ever anticipated.
- Be disciplined in holding ourselves and others accountable to goal alignment. No surprises!
- Learn from our mistakes and celebrate our successes.
- Above all, be guided by integrity, honesty, purpose, and the pursuit of excellence.
What do you think of this list? What would you add or remove?